Privacy Policy

This Privacy Policy explains how Dolly Casino may collect, use, store and protect information when you visit the website, create an account, play games or contact support. It is intended for players in Australia and should be read together with the website’s other terms and policies.

Dolly Casino is licensed in Costa Rica and employs SSL encryption to protect player data and transactions, with account history and connection logs accessible to players at any time.

Information we may collect

To provide an online casino service, Dolly Casino may handle information that identifies you or relates to your use of the website. The information collected depends on how you interact with the site, which services you use and what checks are required. We aim to collect information that is reasonably necessary for operating the service, meeting legal responsibilities, maintaining security and providing player support.

Account and contact details

When you register or use an account, we may collect details such as your name, date of birth, contact information, login details, account preferences and information connected with your player profile. We may also record communications you send to support, including questions, complaints, requests and information provided while resolving an account issue.

Identity and verification information

Online gambling services may need to verify a player’s identity, age and eligibility. For this purpose, we may handle verification documents and related information, such as documents used to confirm identity, address or other account details. We may also record the results of verification checks and information needed for security, responsible gambling or anti-fraud processes.

Payment and transaction records

We may collect information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment information on our behalf. We may receive transaction details or payment status information needed to complete a transaction, identify unusual activity, reconcile accounts and provide support. Payment information may also be handled to help prevent fraud and comply with applicable obligations.

Technical, device and usage data

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, time of access and interactions with website features. We may also receive information about errors, connection activity and security events. This information helps us operate the website, understand performance, protect accounts and improve the player experience.

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember preferences, support login and account functions, measure website use, maintain security and understand how pages are used. Some cookies may be provided by service providers supporting website functions.

You can manage or remove cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and your preferences may need to be set again. Browser controls vary, so please check the settings and help information for the browser or device you use.

How and why information is used

Information may be used for the following purposes, depending on the circumstances and the information involved:

To create, maintain and administer your player account.
To provide access to games, account features and other requested services.
To process deposits, withdrawals and other account transactions.
To verify identity, age, account details and eligibility.
To carry out security, anti-fraud, anti-money-laundering and risk checks.
To detect, investigate and prevent unauthorised access, misuse, cheating or other harmful activity.
To provide customer support and respond to questions, complaints and requests.
To communicate about your account, transactions, security, service updates and important changes.
To understand website use, troubleshoot technical issues and improve performance and usability.
To meet legal, regulatory, tax, accounting and record-keeping obligations.
To protect the rights, property, safety and security of players, the website and relevant service providers.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may combine information collected from your account, website activity, transactions, verification processes and support interactions where this is reasonably necessary for these purposes. We may also use aggregated or de-identified information for analysis, reporting, security and service improvement. Information used in this form is intended not to identify an individual player directly.

Marketing communications

If you agree to receive promotional messages, we may use your contact details and account preferences to send information about services, features or offers. You can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message or by contacting support@dollycasino.wtf. Messages about account security, transactions, legal requirements or essential service changes may still be sent when necessary.

Automated checks and decisions

Online gambling services may use automated tools to help assess security, fraud, identity, payments, account activity and responsible gambling risks. These tools may flag activity for review or require additional information. Where appropriate, further review may be carried out by authorised personnel or service providers.

Sharing, security and retention

Information may be shared where reasonably necessary to provide the service, protect players and meet applicable obligations. Depending on the circumstances, recipients may include payment providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other suppliers that help operate the website.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to prevent or investigate suspected unlawful activity, or to protect the safety, rights or property of a person or organisation. We do not intend to sell personal information for unrelated purposes.

Security measures

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or supplier procedures. No website, internet connection or storage system can be guaranteed to be completely secure, so players should also use strong passwords, keep login details private and contact support promptly if they suspect unauthorised activity.

Service providers and overseas handling

Some providers that support the website may handle information from locations outside Australia. Where information is handled by another organisation, appropriate arrangements and safeguards may apply based on the nature of the service and the information involved. The use of a payment, verification, hosting or other service provider may also be subject to that provider’s own privacy terms.

How long information is kept

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, reporting and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Closing an account does not necessarily result in the immediate deletion of every record. We may need to retain certain information to meet legal obligations, prevent fraud, resolve disputes, establish or defend claims, or maintain appropriate business records.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

Making a data request

To exercise your privacy rights, ask a question about this policy or raise a concern about the handling of your information, contact support@dollycasino.wtf. Please describe your request clearly and provide enough information for us to understand the account or records concerned. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

Access: ask for information about the personal data we hold and, where appropriate, a copy of that information.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete information where it is no longer needed or where deletion is otherwise available. This right may be limited where records must be retained.
Marketing consent: withdraw consent to promotional communications by contacting support@dollycasino.wtf or using an available unsubscribe function.

We will consider requests fairly and respond within a reasonable period. Some requests may be refused or limited where permitted or required, including where providing information could affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with record-keeping obligations. If we cannot complete a request, we will generally explain the reason.

Children and account eligibility

The website is intended for eligible adults. We do not knowingly seek to collect information from children. If you believe a child has provided information or created an account, contact support@dollycasino.wtf so the matter can be reviewed and appropriate steps can be taken.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page. Where a change is important, additional notice may be provided through the website or another suitable communication channel. Your continued use of the website after an update may indicate that you have read the revised policy.