Dolly Casino Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Dolly Casino, including access to the website, player accounts, deposits, withdrawals, promotions, games and responsible gambling tools. Please read them carefully before registering or using the services. By accessing Dolly Casino or creating an account, you acknowledge that you have read, understood and agreed to be bound by these terms and any additional conditions displayed with particular services, games or promotions.

Dolly Casino is licensed in Costa Rica and employs SSL encryption to protect player data and transactions, with account history and connection logs accessible to players at any time.

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Dolly Casino. They apply to the website, your player account, available casino games, payment facilities, promotional offers and other services made available through the platform. Additional rules may apply to individual games, competitions, promotions or features. Where additional rules are provided, they should be read together with these Terms & Conditions. If there is any inconsistency, the specific terms for the relevant service or promotion may apply to that service.

You must be legally permitted to access and use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before registering or playing. You must not use Dolly Casino if online gambling is prohibited where you are located, or if you are subject to a restriction that prevents you from using the services.

You must meet the applicable minimum age requirement before opening or using an account.
You must provide accurate, current and complete information during registration and whenever your details change.
You must use the services only for personal entertainment and not on behalf of another person.
You must not open or control an account for another person, or allow another person to use your account.
You must comply with all applicable laws, these terms and any instructions shown on the website.
You must not use Dolly Casino where access to the services is restricted or unlawful.

Dolly Casino may request information or documents to verify your identity, age, location, payment method or source of funds. Verification may be required before certain account functions, payments or withdrawals can be completed. You agree to provide information that is genuine and suitable for verification. If requested information is not provided, or if information cannot be reasonably verified, access to some or all services may be restricted.

2. Accounts, security and fair use

You are responsible for keeping your account details confidential and for all activity carried out through your account, unless the activity results from an issue outside your reasonable control. Choose a strong password, do not share your login information and notify Dolly Casino promptly if you believe that your account has been accessed without permission. You should also log out when using a shared or public device.

Only one account is generally permitted per player unless Dolly Casino expressly agrees otherwise. Duplicate, linked or incorrectly created accounts may be reviewed. If more than one account has been created, Dolly Casino may take steps to protect the platform, investigate activity and apply the relevant rules. Any decision will be made in accordance with applicable requirements and the circumstances of the account.

You must not misuse the website or attempt to interfere with its operation. This includes using bots, automated software, scripts, scraping tools, malicious code, unauthorised third-party software or any method designed to obtain an unfair advantage. You must not attempt to bypass security controls, manipulate game outcomes, exploit an error, conceal your identity or use the platform for unlawful activity.

Do not reverse engineer, copy, reproduce or commercially exploit the website or its content without permission.
Do not upload or transmit material that is unlawful, harmful, abusive, misleading or intended to disrupt the service.
Do not use payment methods that belong to another person without proper authorisation.
Do not collude with other players or engage in conduct intended to undermine fair play.
Do not attempt to gain an advantage from a technical fault, incorrect display or system error.

If Dolly Casino identifies suspected fraud, money laundering, abuse, unfair play, an account breach or another serious violation, it may suspend or restrict an account while the matter is reviewed. Where permitted, relevant activity may be reported to appropriate authorities or service providers. Funds may be held or transactions delayed when this is necessary for verification, security, legal compliance or the investigation of suspected misconduct.

3. Deposits, withdrawals and account balances

Deposits must be made using an available payment method that is in your name or that you are authorised to use. You should review the payment information shown at the time of a transaction, including any applicable conditions, minimums or processing requirements. A deposit is normally credited only after the payment provider has approved and processed it. Dolly Casino is not responsible for delays caused by a bank, card issuer, digital payment provider, network or other third party.

You must not deposit funds for the purpose of transferring money to another person or using the account as a payment service. Dolly Casino may decline, reverse or review a transaction where it appears unusual, unauthorised, unlawful or inconsistent with these terms. You remain responsible for checking that your payment details are correct before confirming a transaction.

Withdrawal requests may be subject to account verification, transaction checks, game-specific rules, applicable promotional conditions and the requirements of the selected payment method. The name and details associated with a withdrawal method may need to match your verified account information. A request may be delayed or declined where information is incomplete, a payment method cannot receive funds, or further checks are reasonably required.

Any displayed account balance is subject to correction where a technical, administrative or payment error has occurred. If funds are credited incorrectly, Dolly Casino may correct the balance and may cancel or adjust activity that resulted from the error. You agree to notify Dolly Casino if you become aware of an obvious error affecting your account or a transaction.

You are responsible for any taxes, reporting obligations or other financial responsibilities that may apply to you. Payment providers may apply their own fees, terms or processing requirements. Dolly Casino does not guarantee that every payment method will remain available at all times and may add, remove or change payment options.

4. Games, promotions, privacy and changes

Games are provided for entertainment and are subject to the rules displayed for each game. Game results are determined by the relevant game system and, where applicable, approved randomisation technology. You should check the rules, stakes, features and outcome information before playing. If a game is interrupted by a technical problem, Dolly Casino may review the relevant round and apply the result recorded by the system, subject to applicable requirements.

Promotions, bonuses and incentives may have separate eligibility requirements, expiry dates, wagering conditions, contribution rules, withdrawal restrictions or other terms. Those conditions will be shown with the relevant offer. You should read them before accepting a promotion. Unless expressly stated otherwise, a promotion is not automatically available to every account and Dolly Casino may withdraw or amend an offer where this is permitted.

Dolly Casino may monitor and record activity for security, service improvement, dispute handling, responsible gambling, fraud prevention and compliance purposes. Personal information is handled in accordance with the applicable Privacy Policy. By using the services, you acknowledge that electronic communications may be used for account notices, service messages, verification requests and other information relating to your account.

Suspension, closure and service changes

You may stop using the services and request account closure in accordance with the available account procedures. If you want to take a break or prevent yourself from gambling, use the responsible gambling tools available on the platform rather than continuing to deposit or play. Account closure or restriction does not remove obligations that arose before the account was closed.

Dolly Casino may change, suspend or discontinue part of the website, games, payment options or services. These terms may also be updated from time to time to reflect operational, legal, security or regulatory requirements. The current version will apply from the date it is made available, unless a different effective date is stated. You should review the terms regularly. If you do not agree with an updated version, you should stop using the services and follow the account closure process.

Responsible gambling and support

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for everyday expenses. Do not play when affected by alcohol, drugs, stress or strong emotions. If gambling is no longer enjoyable or feels difficult to control, stop playing and use the available account limits, breaks or self-exclusion options.

Only gamble with money you can afford to lose.
Never chase losses or increase stakes to try to recover money.
Keep gambling separate from household, rent and bill payments.
Ask for support if gambling is affecting your wellbeing, relationships or finances.
Contact Dolly Casino through the support options displayed on the website if you need help with account restrictions or responsible gambling tools.

If you have a question, complaint or dispute about the services, review the available support and complaints process on the website and provide clear information about the matter. These Terms & Conditions should be read with any other policies displayed by Dolly Casino, including the Privacy Policy and responsible gambling information. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.