Responsible Gaming

At Dolly Casino, we believe gambling should be an entertaining leisure activity, not a way to make money or solve financial problems. Responsible gaming means making informed choices, setting personal boundaries and knowing when to take a break. This page provides general information to help Australian players manage their gambling and recognise when additional support may be useful.

Dolly Casino is licensed in Costa Rica and employs SSL encryption to protect player data and transactions, with account history and connection logs accessible to players at any time.

Gamble for entertainment

Online casino games are based on chance. No strategy, system or pattern can guarantee a win, and previous results do not determine what will happen next. Every wager carries a risk of loss. You should only gamble with money you can afford to lose after essential costs such as rent, food, bills, debts and other commitments have been covered.

Gambling should be treated as paid entertainment rather than an investment or source of income. Do not gamble with borrowed money, money intended for household expenses, savings set aside for important purposes, or funds belonging to another person. Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances, as these circumstances can make it harder to make clear decisions.

Set a spending limit before you start and keep to it.
Set a time limit and take regular breaks away from the screen.
Keep track of your deposits, wagers, wins and losses.
Never chase losses by increasing your bets or gambling for longer.
Do not rely on gambling to improve your financial position.
Remember that taking a break is always an appropriate choice.

A win is never guaranteed, and a loss does not need to be recovered. If you find yourself changing your normal limits, hiding gambling activity or feeling pressure to continue, stop playing and consider speaking with someone you trust or an appropriate support service.

Tools to help you stay in control

Responsible gaming tools can help you manage your activity before it becomes difficult. Depending on the features available on your account, you may be able to set deposit, wagering, loss or session limits, request a temporary break, or close your account. These options are intended to support your decisions, but they work best when selected honestly and followed consistently.

Set limits before playing

Choose an amount and timeframe that fit comfortably within your budget. A limit should be based on your disposable entertainment money, not on the amount you hope to win. Once a limit has been reached, do not attempt to work around it by opening another account, using another payment method or asking another person to gamble on your behalf.

Take a break or close your account

If you want time away from gambling, use any available break or self-exclusion option. A temporary break can be useful when you want to pause and review your habits. Self-exclusion is a stronger step for people who do not want to access gambling services for a selected period or indefinitely. Once a self-exclusion request has been made, do not try to bypass it by creating another account.

Protect your account

Keep your login details private and use a secure password.
Do not allow other people to use your account.
Do not gamble on behalf of another person.
Review your account activity and payment history regularly.
Contact the service through the available account or support channels if activity appears incorrect or unauthorised.

You can also make gambling less convenient by removing saved payment details, avoiding gambling-related advertising where possible and using device or banking controls that support your personal plan. These steps can be especially helpful when combined with a conversation with a trusted person.

Recognising when gambling may be a problem

Problem gambling can affect people from all backgrounds. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. You do not need to wait for a crisis before asking for help.

Consider taking a break and seeking support if you experience one or more of the following signs:

Spending more time or money gambling than you planned.
Trying to win back money after a loss.
Increasing bet sizes to experience the same excitement.
Feeling restless, irritable or anxious when trying to stop.
Thinking about gambling throughout the day or during important activities.
Hiding gambling, losses or transactions from family, friends or colleagues.
Borrowing money, selling possessions or missing bills because of gambling.
Using gambling to escape stress, loneliness, sadness or other difficult feelings.
Arguing with people close to you about gambling.
Neglecting work, study, health, sleep or personal responsibilities.
Attempting to stop or cut back without being able to do so.
Feeling shame, hopelessness or distress connected with gambling.

If any of these signs sound familiar, stop gambling and speak with a qualified support service. A counsellor can help you understand your options, create a practical plan and address financial or emotional concerns without judgement. Support is also available for family members and friends affected by another person’s gambling.

For immediate danger, severe distress or thoughts of self-harm, contact emergency services or an urgent crisis support service in your area. Gambling support services in Australia, including Gambling Help Online and state or territory-based counselling services, can provide confidential information and assistance. Choose a service that is appropriate for your circumstances and seek urgent help when needed.

Our responsible gaming approach

Dolly Casino provides responsible gaming information and tools to help players make informed decisions. We expect players to provide accurate information, comply with account requirements and use their account only for lawful personal use. Age and identity checks may be required, and access to gambling services is not available to people who are under the applicable legal age.

We may apply account restrictions, suspend access or take other appropriate steps where responsible gaming concerns, account security issues, identity concerns or breaches of applicable terms are identified. We may also request information needed to assess account activity or help apply a break, limit or self-exclusion request. These measures are designed to support safer participation and protect the integrity of the service.

Responsible gaming is a shared responsibility. We provide information and available controls, but no tool can replace personal judgement or professional advice. Players should regularly review their gambling habits and act early if gambling no longer feels enjoyable or manageable.

A simple personal checklist

Decide how much time and money you can comfortably spend.
Record your limits before opening a game.
Keep gambling separate from essential household money.
Stop when your limit or planned session ends.
Take action immediately if you notice warning signs.
Tell a trusted person and seek professional support when needed.

If gambling is no longer fun, the safest choice is to stop. Review the available account controls, request a break or self-exclusion, and seek independent support. Making this decision early can help protect your finances, relationships and wellbeing.